Refund Policy
RETURNS
We offer a 30-day return policy, giving you 30 days from the date of delivery to request a return for your purchase.
To qualify for a return, the item must remain in its original state, unused and unworn, with all tags attached and in its initial packaging. You also need to provide the original receipt or proof of purchase.
To initiate the process, please contact us at k.jaffery12@gmail.com. All authorized returns should be shipped to this location:
26 St. Peter Dr,
South Amboy, NJ 08879
Once your request is approved, we will provide a prepaid shipping label and detailed instructions on how to send your package. Please be aware that items returned without a prior request cannot be accepted. International customers residing outside the United States should note that shipping durations for your return may be slightly longer.
For any questions regarding our return process, feel free to reach out to us at k.jaffery12@gmail.com
Damages and Issues
Kindly review your delivery as soon as it arrives. Should you find that the artwork is faulty, harmed during transit, or not what you ordered, reach out to us right away so we can rectify the situation. For any verified damaged or malfunctioning pieces, we provide a complete reimbursement that covers all shipping fees.
Specific products are exempt from being returned; this includes perishables like floral arrangements or food, bespoke creations such as custom engravings or special commissions, and hygiene-related personal care items. Furthermore, we are unable to process returns for dangerous goods, volatile liquids, or pressurized gases. If you have any doubts regarding a particular product, please ask us.
Please note that all clearance items and gift cards are final sale.
Exchanges
To quickly secure a replacement, please return your current item; once the return is processed, you can simply place a new order for your desired selection.
EU Three Day Cooling Off Period Rights
Apart from the general terms, customers in the European Union are entitled to cancel or return their purchase within a 3-day window for any reason, no explanation needed. To qualify, your artwork must remain in its original state, unused and unworn, with all tags attached and in the initial packaging. A valid receipt or proof of purchase is required to process this request.
Return Shipping Costs
Standard returns qualify for a refund of the product price alone, as original shipping fees remain non-refundable. However, should you receive a faulty or incorrect piece, we will provide a complete refund covering both the item and transport costs.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at k.jaffery12@gmail.com.